Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Please make sure to give us the recipient cell phone numbers so that we can easily contact them upon delivery, but also send them a text with a picture of the flowers delivered. We cannot call recipients to ensure that they will be home, but we always would look for a safe place to leave the flowers and message the recipient to let them know.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.